# Lacy.ai

> Lacy.ai is an autonomous AI voice automation platform purpose-built for Home Services and B2B service companies. The platform deploys emotionally intelligent AI Phone Agents that handle inbound calls, lead qualification, automatic appointment scheduling, and outbound campaigns. Every conversation is converted into structured data to automate workflows, push updates to CRMs, and coordinate backend operational actions.

## Core Platform Features

- [AI Phone Agents](https://www.lacy.ai/platform-ai-phone-agents-for-home-and-b2b-service-companies): Overview of inbound call automation, lead qualification, outbound campaigns, and appointment workflows.
- [Conversational AI](https://www.lacy.ai/platform-conversational-ai): Details on natural dialogue capabilities, structured data capture, call analytics, and platform implementation support.
- [Personalization & Mid-Call Tools](https://www.lacy.ai/solutions-personalize-every-call-with-ai-phone-agents): Setup for caller lookup strategy, live CRM/data variables, and mid-call account or order status lookups.
- [No-Code Automation Engine](https://docs.lacy.ai/automation/overview): Guide to building visual, end-to-end automation flows without code (similar to Zapier or Make).
- [Reputation Workflows](https://www.lacy.ai/platform/ai-reputation-management): Feedback collection, happy-call campaigns, service recovery, and follow-up automation.

## Developer & Technical Resources

- [Documentation Hub](https://docs.lacy.ai/): The complete support index and system deployment guide covering billing, assistant setup, phone numbers, and best practices.
- [API Reference Introduction](https://docs.lacy.ai/api-reference/introduction): Technical documentation for authentication, API requests, and supported platform operations.
- [API Documentation Overview](https://www.lacy.ai/resources-ai-phone-agent-api-documentation): Overview of webhooks, post-call variable pass-through, customer intake, and direct CRM integrations.

## Implementation & Solutions

- [Inbound Call Handling](https://www.lacy.ai/solutions-answer-every-call-with-ai-phone-agents): Operational guidance for configuring after-hours support, overflow call handling, and booking logic.
- [Outbound Campaigns Overview](https://docs.lacy.ai/outbound-calls/overview): System scripts, mass dialing limits, time-window management, and lead list importing rules.
- [Knowledge Base & Prompt Writing](https://docs.lacy.ai/conversation-design/knowledge-bases): Best practices for token parsing, prompt engineering, FAQ embedding, and document context limits.

## Optional

- [Documentation Index](https://docs.lacy.ai/llms.txt): A machine-readable index of the documentation site.
- [Full Documentation](https://docs.lacy.ai/llms-full.txt): Expanded documentation in a single text file for tools that need detailed reference material.