AI Phone Agents for Service Companies

AI Phone Agents for Home & B2B Service Companies

Lacy.ai deploys AI Phone Agents that help Home Services and B2B Service companies answer inbound and after-hours calls, qualify leads, book appointments, capture orders, route urgent requests, and automate the work that follows every conversation.

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Real AI Phone Calls

Hear how Lacy handles real service business calls for San Francisco Ice.

Inbound call handling Repeat customer support Order and job intake Clear next steps

Listen to real examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.

Pallet Order Knowledge Applied

Target pallet order

What happens in this call

Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.

Minimum Order Knowledge Base Logic

Walgreens ice order

What happens in this call

Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.

Pallet Order Delivery Update

Southwest Airlines order

What happens in this call

Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.

How Lacy works

What happens after Lacy answers?

A customer call can become captured context and a clear handoff, such as a booking, team alert, CRM update, or follow-up, based on the workflow you configure.

Explore workflow automation

From call to next step

  1. Answer the callHandle an inbound or after-hours request.
  2. Capture the contextRecord the caller's need and details relevant to your process.
  3. Trigger the right actionRoute, book, update a system, or start follow-up as configured.

The actions and connected systems depend on each team's setup.

Real businesses. Everyday work.

See How Businesses Use Lacy

From booking a roofing appointment to capturing an ice delivery order, see how service teams connect customer calls to the work that comes next.

Read Customer Stories
Illustration of a homeowner calling Lacy, an appointment being booked, and a technician receiving the job details.
Paul W. and the Lacy robot at San Francisco Ice, with his testimonial about after-hours calls, repeat customers, and moving orders forward.
Customer Voice

Hear why SF Ice trusts Lacy on the phone.

Paul W. shares how San Francisco Ice moved from after-hours and weekend call support to using Lacy as a full-time call handling layer for the business.

Paul W.

San Francisco Ice · Customer voice

After-hours to 24/7 Customer calls Service business

Schedule Demo
Customer Perspective
“It reduced overhead and gave us more confidence that customers are getting the right information quickly”
Paul Wisecarver

Paul Wisecarver

San Francisco Ice Company

Trusted by service businesses modernizing customer operations

Customer Proof + Operational Action

A Better Customer Conversation Should Move the Entire Operation Forward.

Lacy.ai does more than answer the phone. Every conversation is understood, structured, and converted into the next operational action across scheduling, CRM, routing, follow-up, and service delivery.

Shirley Carter and the Lacy robot at K2 Roofing, with her testimonial about partnership, implementation, and supporting customers.

“Lacy.ai helped us think through the full customer journey, not just the phone call.”

Shirley Carter · President, K2 Roofing & Remodeling
Schedule Demo AI Optimization included
CRM and calendar ready

Live Operational Flow

From customer call to completed action.

A caller needs help. Your team needs the details. Lacy connects the conversation to the booking, handoff, and follow-up that keep work moving.

A customer calls Lacy while a field technician receives organized appointment and job details.
A clear next step for your customer. Useful context for your team.
  1. 01 · CONVERSATION

    A customer calls

    Inbound, outbound, after-hours, or follow-up. Every conversation starts with a real need.

  2. 02 · AI PHONE AGENT

    Lacy understands

    Answers naturally, follows your service process, and captures the details that matter.

  3. 03 · INTELLIGENCE

    The next step is clear

    Identifies intent, urgency, and context to determine the right action.

  4. 04 · CONNECTED WORK

    Your systems move

    Books, routes, updates the CRM, or triggers follow-up through your configured workflows.

Capture. Understand. Act. Improve. Give your team clear context and review call outcomes to make service more consistent.

Implementation Partner

More than AI voice software.
A launch partner for your call operations.

You know your customers and how your team works. We help turn that knowledge into an AI Phone Agent built around your calls, your systems, and your service process.

Hands-on setup. Real call testing. Support as your needs change.

A business owner reviews customer calls, appointments, and organized work connected through Lacy.
Built around the people and systems that run your business.

What we help you put in place

From the first call flow to ongoing optimization.

  1. 01

    Map your calls

    Define service types, urgency, customer details, and the next step your team needs.

  2. 02

    Configure booking

    Set appointment rules, availability, qualification paths, and human handoffs.

  3. 03

    Connect your systems

    Configure CRM fields, calendars, dispatch alerts, and follow-up workflows.

  4. 04

    Test and improve

    Test real call scenarios, tune agent behavior, and review performance after launch.

Your launch is the beginning. As real calls reveal new scenarios, we help refine your AI Phone Agent around the way your business actually operates.

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The Operating Problem

A missed call is only the beginning.

Your customer needs help now. Your team is already busy. When a call, its details, and the next action live in different places, even a simple request can become unfinished work.

Where service starts to break down

  1. 01 / THE CALL

    The call goes unanswered.

    It is after hours, the team is on a job, or several customers call at once. A new opportunity reaches voicemail.

    A customer may move on.
  2. 02 / THE DETAILS

    The details get scattered.

    Urgency, service needs, and contact information sit across messages, notes, and memory. Someone has to piece them together.

    Your team repeats the work.
  3. 03 / THE HANDOFF

    The next step slows down.

    A booking, a callback, or a dispatch waits for someone to update the right system and tell the right person.

    Service loses momentum.

A connected way forward

Give every conversation a clear next step.

Lacy connects the call to the work that follows. Capture what the customer needs, identify the next action, and pass useful context into the systems your team already uses.

A dispatcher reviews organized customer requests as Lacy connects calls with scheduled service work.
Less chasing details. More clarity for the people doing the work.

One call. A connected path to action.

  1. 01Answer

    Welcome the caller, even when your team is busy.

  2. 02Understand

    Capture the need, urgency, and relevant details.

  3. 03Take action

    Book, route, or follow up through your configured workflow.

  4. 04Keep everyone informed

    Send useful context to your CRM, calendar, or team.

The result: a clearer handoff.
Your customer knows what happens next. Your team has the context to act.

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Your next step

Stop losing jobs
to missed calls.

Give every caller a clear next step. See how Lacy can help your team answer calls, qualify leads, book appointments, and keep your business systems up to date.

Lacy, the Lacy.ai robot mascot

Let’s talk about your call operations.

Bring your questions and the call scenarios that matter to your team. Explore how Lacy could fit your business.

Book a Free 30-Minute Demo

30 minutes focused on your business.