AI PHONE AGENTS FOR SERVICE BUSINESSES

Turn more calls
into booked jobs.

Answer callers, qualify leads, book appointments, and keep your CRM updated, even when your team is busy.

Lacy.ai configures the call flows, booking rules, and integrations around your business, then helps refine them after launch.

Plans from $499/monthPlus one-time deployment from $2,500.
12-month agreement. Usage charges vary by plan.
Book a 30-Minute Demo See Plans & Pricing

See the AI Phone Agent in action and discuss your workflows and CRM.

FROM FIRST RING TO NEXT STEP

A call comes in.
Work moves forward.

Lacy.ai Robot™
EXAMPLE CUSTOMER REQUEST

“Can I book a service appointment?”

  1. 01

    The call gets answered.

    Lacy.ai greets the caller in your business’s voice.

  2. 02

    The right details get captured.

    Service needs, location, and qualification questions.

  3. 03

    An appointment gets booked.

    Using your availability and configured booking rules.

Your team gets a clear next step.

Call details and outcomes connect to your CRM.

What You're Really Buying

Software, implementation, and optimization in one operating model.

Connected software dashboard, implementation tools, and ongoing optimization loop
Platform Access

We configure your platform.

Launch Framework

We implement the full solution.

Ongoing Optimization

We optimize as you grow.

Choose your Lacy.ai plan

Start Here

Ignite

Answer, qualify, and capture appointment requests for a single-location service business.

$499/mo
12-month agreement required
One-Time Deployment Setup: $2,500
MinutesPay-as-you-go
Per-minute rate$0.48/min
Location fit1 location
Extra locationsUpgrade path
Explore plan details
18 AI Optimization Credits/year Equivalent to 1.5 credits/month for tuning, QA, workflow refinement, maintenance, and approved optimization requests.
  • 2 AI Phone Agents
  • 1 outbound campaign
  • 2 knowledge bases
  • 1 Mid-Call Tool
  • 3 parallel calls
  • 2,500 automation runs/month
  • 2 phone numbers
  • Calendar integrations
  • Web widget
  • Secondary languages available as add-on
  • Implementation covered by deployment fee
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Most Popular

Growth

Turn new leads into appointments with booking, speed-to-lead, and follow-up workflows.

$999/mo
12-month agreement required
One-Time Deployment Setup: $3,500
Included minutes1,000/month
Rate after included$0.38/min
Location fit1 location
Second locationAvailable add-on
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36 AI Optimization Credits/year Equivalent to 3 credits/month for lead-conversion tuning, campaign support, workflow refinement, QA, and optimization requests.
  • 10 AI Phone Agents
  • 5 outbound campaigns
  • 1 cloned voice
  • 5 knowledge bases
  • 5 Mid-Call Tools
  • 50 parallel calls
  • 25,000 automation runs/month
  • 25 phone numbers
  • Flow Builder
  • Implementation covered by deployment fee
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Best for High Volume

Scale

Connect higher call volumes and multiple locations with deeper automation and reporting.

$1,499/mo
12-month agreement required
One-Time Deployment Setup: $5,000
Included minutes1,000/month
Rate after included$0.28/min
Locations includedUp to 2
Additional locations$499/location
Explore plan details
60 AI Optimization Credits/year Equivalent to 5 credits/month for high-volume AI tuning, automation refinement, QA, reporting support, and optimization requests.
  • 25 AI Phone Agents
  • 10 outbound campaigns
  • 3 cloned voices
  • 15 knowledge bases
  • 10 Mid-Call Tools
  • 100 parallel calls
  • 100,000 automation runs/month
  • 60 phone numbers
  • Advanced reporting support
  • Implementation covered by deployment fee
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Custom Deployment

Enterprise

Plan a tailored deployment across complex systems, teams, and locations.

Custom
12-month agreement required
One-Time Deployment Setup: Custom
Included minutesCustom
Per-minute rateVolume-based
LocationsCustom
Rollout modelCustom
Explore plan details
Custom AI Optimization Plan Optimization capacity built around deployment size, integrations, locations, call volume, and rollout complexity.
  • Custom AI Phone Agent capacity
  • Custom campaign volume
  • Custom Mid-Call Tools
  • Custom integrations and middleware
  • ServiceTitan and complex CRM support
  • Multi-location rollout planning
  • Dedicated account team
  • SLA options available
  • Security and compliance review
  • Custom reporting framework
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Want a walkthrough first?

INCLUDED WITH EVERY PLAN

A complete call-to-workflow platform.

From the first ring to the next step, everything works together.

Every plan brings together:

  • AI Phone Agents & appointment booking
  • Call transcripts & summaries
  • Integrations & AI Optimization Credits
YOUR MONTHLY PLAN

The platform that powers your calls.

Your monthly fee covers platform access and the capabilities included in your plan.

ONE-TIME DEPLOYMENT

Configured for your business.

Your separate deployment fee covers configuration, integrations, and launch preparation.

LET’S TALK THROUGH YOUR WORKFLOW

See how Lacy.ai fits your business.

Book a demo to explore your calls, workflows, and CRM.

30 minutes · Google Meet
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Which Plan Fits?

Choose by the framework you want deployed.

Every plan includes the Lacy.ai platform, AI Phone Agents, appointment booking, integrations, and AI Optimization Credits. The difference is how much of your call operation Lacy.ai builds before launch.

Choose Ignite If

You're losing jobs to missed calls.

Ignite is best when you need a reliable AI call-answering and booking framework that captures job details, qualifies customers, and hands off clean outcomes.

Choose Growth If

You want to book more jobs.

Growth is best when you want a lead-conversion framework with speed-to-lead, appointment booking, outbound follow-up, happy calls, reviews, and CRM outcome mapping.

Choose Scale If

You want full call automation.

Scale is best when you need a deeper AI call operation across inbound calls, outbound campaigns, reporting, Mid-Call Tools, reputation workflows, and operational automation.

AI Optimization Credits

Built-in capacity to improve after launch.

Your initial deployment fee covers the framework Lacy.ai builds to get your AI Phone Agent live. AI Optimization Credits are used after launch to tune, improve, and expand that framework as real calls come in and your business needs evolve.

Ignite

18 Credits/year

Best UseAI tuning + QA
Monthly Equivalent1.5/mo
Plan TermAnnual
Best for light post-launch tuning, QA support, prompt refinement, knowledge base updates, and small workflow adjustments.
Growth

36 Credits/year

Best UseConversion workflows
Monthly Equivalent3/mo
Plan TermAnnual
Best for campaign refinement, speed-to-lead tuning, booking improvements, CRM outcome updates, and follow-up workflow adjustments.
Scale

60 Credits/year

Best UseAdvanced optimization
Monthly Equivalent5/mo
Plan TermAnnual
Best for higher-volume optimization across campaigns, reporting, CRM logic, Mid-Call Tools, reputation workflows, and call-operation refinements.
Enterprise

Custom Credits

Best UseCustom plan
Monthly EquivalentCustom
Rollout ModelCustom
Best for complex deployments across systems, locations, integrations, reporting, compliance needs, and phased rollout plans.
Plan Comparison

Compare capacity, usage, credits and automation.

Ignite gives teams a reliable AI Phone Agent foundation. Growth adds lead conversion and workflow capacity. Scale supports higher call volume, more campaigns, and deeper operational automation.

FeatureIgniteGrowthScaleEnterprise
Monthly Price$499$999$1,499Custom
One-Time Deployment Setup$2,500$3,500$5,000Custom
AI Optimization Credits18/year36/year60/yearCustom
Monthly Credit Equivalent1.5/mo3/mo5/moCustom
Credit ScopeAI tuning and QAConversion workflowsAdvanced optimizationCustom
MinutesPay-as-you-go1,000/month included1,000/month includedCustom
Per-Minute Pricing$0.48/min$0.38/min after included$0.28/min after includedVolume-based
Location Fit1 location1 locationUp to 2 locationsCustom
Additional LocationsUpgrade pathAvailable add-on$499/locationCustom
AI Phone Agents21025Custom
Outbound Campaigns1510Custom
Cloned Voices0 to 113Custom
Knowledge Bases2515Custom
Mid-Call Tools1510Custom
Parallel Calls350100Custom
Automation Runs2,500/mo25,000/mo100,000/moCustom
Phone Numbers22560Custom
Web Widget✓✓✓✓
Automation PlatformBasic✓✓✓
Custom DashboardsAvailable✓✓✓
Flow BuilderAvailable✓✓✓
Secondary LanguagesAdd-on✓✓✓
Calendar Integrations✓✓✓✓
AI Prompt EditorAvailable✓✓✓
250+ Integrations✓✓✓✓
REST API Access✓✓✓✓
Webhooks✓✓✓✓
Speed-to-LeadAvailableIncludedIncludedIncluded
Lead Follow-Up WorkflowsAvailableIncludedIncludedIncluded
Happy CallsAvailableIncludedIncludedIncluded
Review WorkflowsAvailableIncludedIncludedIncluded
CRM UpdatesBasicIncludedAdvancedCustom
ReportingStandardAdvanced reportingAdvanced reportingCustom
SupportStandardPriority chat/videoPriority supportDedicated account team
AI Deployment & Automation Setup

What Lacy.ai builds before you go live.

The one-time deployment setup covers the launch work required to configure your AI Phone Agent framework around your business, including call flows, appointment booking, knowledge base setup, CRM or workflow handoff, testing, and launch readiness.

$2,500 Setup

Ignite Deployment

Lacy.ai deploys your first AI call-answering and booking framework, including one ignite call flow, calendar booking setup, basic knowledge base configuration, one basic integration or webhook, one outbound campaign, and launch QA.

$3,500 Setup

Growth Deployment

Lacy.ai deploys everything in Ignite, plus speed-to-lead configuration, expanded booking logic, lead follow-up workflow, happy call workflow, review request workflow, CRM outcome mapping, and campaign launch support.

$5,000 Setup

Scale Deployment

Lacy.ai deploys everything in Growth, plus multi-campaign workflow setup, advanced CRM field mapping, structured outcome reporting, reputation workflow framework, additional Mid-Call Tool configuration, and multi-location readiness.

Security & Compliance

Built for secure service operations.

Lacy.ai is built for service operations that handle sensitive customer information and require structured workflows, reliable system connectivity, and compliance-aware deployment planning.

Security & ComplianceIgniteGrowthScaleEnterprise
SOC 2 ProgramComing SoonComing SoonComing SoonComing Soon
ISO 27001✓✓✓✓
ISO 9001✓✓✓✓
HIPAA Support✓✓✓✓
GDPR Readiness✓✓✓✓
Pricing FAQ

AI Phone Agent pricing questions answered.

Review common questions about Lacy.ai pricing, 12-month agreements, deployment setup, usage-based minutes, AI Optimization Credits, and implementation policies for service businesses.

Does Lacy.ai require a 12-month agreement?

Yes. Lacy.ai plans are offered as 12-month agreements. This structure gives our team the proper operating window to deploy, test, optimize, and support each customer’s AI Phone Agent framework across the full business cycle.

How is implementation priced?

Implementation is covered by the separate one-time deployment fee shown with each plan. It pays for launch configuration around your call flows, booking rules, CRM fields, escalation paths, knowledge base, and workflow needs. The monthly platform fee and applicable usage charges are separate.

What does the one-time deployment setup cover?

The deployment setup covers the launch work required to prepare your AI Phone Agent framework. This may include call-flow mapping, prompt configuration, appointment booking logic, knowledge base setup, CRM or webhook handoff, workflow testing, and launch QA.

Are AI Optimization Credits included?

Yes. Each plan includes annual AI Optimization Credits based on the selected tier. These credits support post-launch improvements such as agent tuning, workflow refinement, QA support, knowledge base updates, reporting adjustments, and approved optimization requests.

How are AI Phone Agent minutes billed?

Minutes are billed according to the selected plan. Some plans include monthly minutes, while other plans use pay-as-you-go pricing. Usage-based minutes, overages, add-ons, additional locations, and approved optimization work may be billed separately according to the customer agreement.

Can Lacy.ai support multiple locations?

Yes. Lacy.ai can support single-location, multi-location, franchise, and enterprise call operations. Additional locations may require plan upgrades, location add-ons, expanded workflow setup, custom reporting, or additional implementation support depending on the selected tier.

Can Lacy.ai connect to my CRM and calendar?

Yes. Lacy.ai can connect AI Phone Agent outcomes to CRM systems, calendars, workflows, webhooks, and operational tools. The level of CRM mapping, calendar logic, and workflow automation depends on the selected plan and deployment scope.

Who is Lacy.ai pricing built for?

Lacy.ai pricing is built for service businesses that rely on calls to capture leads, book appointments, qualify customers, handle after-hours calls, route urgent requests, update CRM records, and automate post-call workflows.

Ready to Start?

Ready to Book More Home Service Jobs?

Your customers are calling for estimates, repairs, installs, and urgent service. Lacy.ai helps your team answer every call, qualify every lead, book more appointments, and turn more conversations into revenue.

Book My Workflow Demo Compare Plans
AI Optimization Included CRM & Calendar Ready Built for Home Services Inbound & After-Hours