Streamline Hotel Operations with Intelligent AI Solutions

Lacy.ai provides advanced AI tools to streamline reservations, handle guest inquiries, and enhance customer service across multiple hotel locations. Improve operational efficiency and guest satisfaction by automating routine tasks and delivering personalized experiences.

Lacy helping hotel chains improve customer support with AI phone agents by automating reservations, handling inquiries, and providing 24/7 assistance for a seamless guest experience.
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Reservation Management

Automate and Manage Bookings Across Locations

Lacy.ai simplifies the reservation process, ensuring that your regional hotel chain can efficiently manage bookings and availability across multiple locations.

AI Workflow by Lacy – streamlining business processes with intelligent, automated workflows for seamless customer interactions and efficient task management. Powering always-on support and optimized operational flow through advanced AI technology.
Follow-up SMS by Lacy – automating personalized customer follow-ups via SMS to enhance engagement and ensure timely communication. Efficient, AI-driven messaging for consistent customer connection and satisfaction.
Outbound Calling by Lacy – leveraging AI to enhance proactive customer engagement through automated, intelligent outbound calls. Designed to boost customer outreach, lead conversion, and personalized interaction at scale.
Multilingual support by Lacy – enabling seamless, AI-powered customer interactions across languages for global reach and accessibility. Delivering consistent, high-quality support in multiple languages to enhance customer experience worldwide.
Guest Inquiries

Enhance Communication with AI-Powered Tools

Improve guest satisfaction by automating responses to inquiries, providing quick and accurate information 24/7.

Instant Responses

AI-driven tools respond to guest questions immediately, offering the information they need without delay.

Personalized Assistance

Tailor responses based on guest history and preferences, creating a more personalized experience.

Customer Service

Enhance Customer Support Consistency with AI

Lacy.ai ensures consistent, high-quality customer support across all locations by automating key tasks and standardizing communication processes.

Automated Follow-Ups

AI-driven follow-ups ensure guest satisfaction by automatically checking in and addressing any post-stay concerns.

Request Management

Use AI to efficiently manage and prioritize guest service requests, ensuring timely and effective responses.

Consistent Communication

Standardize customer interactions across locations with AI, delivering a uniform and exceptional guest experience.

Operational Efficiency

Boost Productivity with AI Automation

Lacy.ai enhances your hotel operations by automating routine tasks, allowing your staff to focus on delivering exceptional guest experiences.

How Hotels Excel with AI Solutions

"Positioned us for success."

"They took the time to understand our needs and challenges and delivered a solution that not only addressed our immediate concerns but also positioned us for future growth and success."

David Williams

CRO

"Positioned us for success."

"They took the time to understand our needs and challenges and delivered a solution that not only addressed our immediate concerns but also positioned us for future growth and success."

John Thompson

Director, Summit Industries

"Consistently gone above."

"Their team's ability to listen to our needs, understand our goals, and deliver solutions has been instrumental in our success. They have consistently gone above and beyond to ensure."

Jessica Rodriguez

CEO, NextGen Solutions